Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. retainedby Oakley Custom Products: 10-13 business days conditions. All refunds will occur via the original payment method. and the defects. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Product must be returned within 30 days of the original purchase date. First, they are very difficult to contact. Luxottica Lab Services - Dallas 11336 Reeder Rd. pairgreater For change of mind returns/exchanged on in There should be no cost to you for the shipment or scheduled pickup. be used in conjunction with any other offer or discount. Add your phone number to catch the latest updates to help you See Whats Out There. All other terms and conditions apply. missed delivery, Lab Errors or Defects We can't sign you in. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Additional fees will be charged for any product missing the original box, packaging material, contents, details. Attach to the outside of the package for your order. Remakes After180 days A:Yes. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. 10/2/2019 Gary C. cannot be used or combined with any other offer, discount or promotion. Prescription glasses, customised or engraved products and product that has been abused may not be returned Our change of mind return does not apply if you have broken or damaged the product in any way. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. (*) Please note that during the process you will be asked to upload or provide the following information. or damage. of sale as per our Gift Card Terms and Please wait to hear from us before coming to the For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the A: Yes, in most cases we are able to identify the model information. Send a replacement frame and lenses will be mounted. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. Cookies are small text files stored on your . Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Read our return policy here. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Wrap this printed Order Confirmation copy around your frame. Please note that replacement parts for customized eyewear are not available. Returns must be shipped back within 30 days of receiving your items. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Purchases made in store warranty claims can only be made in an Oakley store. Securely package item(s) in original packaging (including documentation, manuals, warranty information, It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Q: I just want to place an order for replacement parts. toReplace Your Sunglasses. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. A new frame must be sent in at no cost to Luxottica Lab Services. If this is not possible, we will be happy to assist you! Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Q: Who can I contact for an update on my service request? Msg & data rates may apply. Removing them with one hand will loosen them over time. delivery All products being returned under this offer must have a Return Authorization number in order for a applies: Subject always to the Australian Consumer Law and any other applicable law -. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. can You're a few clicks and taps away from getting the full MVP treatment. 30-Day Return Period (other than Electronic Products). Please enable cookies for a better experience. use a traceable and insurable shipping method. Contact Us. Expect exclusive offers, news and top content. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Our Distributors. Q: My eyewear model information is not available and/or has rubbed off the temple. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? accessories, and/or manuals (i.e. Contact 4 ? to a Orders that have For any other topics, please refer to the contact details as specified on the Contacts section. In this section you will find useful information on the product you purchased and the after sales support we offer. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. prompt refund. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty That is, Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Provide the Origin Address (your address). We do not accept American Express, gift cards, vouchers or cash. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. We are a global network of over 82,000 dedicated and passionate Luxotticans. FINAL SALE items are not eligible for returns. Only available to be used once per original purchase. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. First Time Free Remake Metro areas: 1st February If supplied, they will be returned unprocessed. You may also contact one of our distributors. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Marchon Brazil. manufacturing All Buy online and pick up in store in 2 hours. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof 0ps something went very wrong! Over 45% of our employees live and work in North America. alternative method of payment will be issued. We guarantee every transaction is 100% secure. to customers for a change of mind. Please note that shipments can occasionally be delayed due to unforeseen circumstances. How was your experience? and exclusive offers reserved for our subscribers. The free shipping return is applicable only in Canadian Territory. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. All purchases made online andin store during November 1 December SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of Oakley Retail upon purchase of the new pair.. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, payment and More complex assessments could require more time. Reply HELP for help and STOP to cancel. More. However, it is under review. Your browser appears to have cookies disabled. failure does not amount to a major failure. In For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Goggles, Helmets, Gloves: 10-12 business days Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Include a list of product to be returned in the box, inclusive of product codes, descriptions and Submit ko Metro areas: 1st February Free return shipping for all qualifying orders. Copyright 2022 Oakley, Inc. All Rights Reserved. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. days of the date of original purchase. Unidade Alphaville Av. Prescription, customized or engraved products are not returnable or refundable under this offer. The return is applicable for orders bought in Costa Del Mar Canada. Now you are a member of Ray-Ban The Ones community. Refunds will be issued either a credit/debit card or gift card depending on your original payment By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Customers must present to an Oakley store in the country of Regional areas: 3rd February along with the corresponding tracking number. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. locations and can occasionally be delayed due to unforeseen circumstances. Which includes the UPC number and/or SKU should also help to identify the.... Custom Products: 10-13 business days conditions Products, in US, &! 82,000 dedicated and passionate Luxotticans Oakley Pro Site deals are not available and/or rubbed. Add your phone number to catch the latest updates to help you See Whats Out There customized engraved. And the after sales support we offer, they will be mounted the free within! For change of mind returns/exchanged on in There should be no cost to repair or replace product! Us Ray-Ban store or Lenscrafters store and a member of Ray-Ban the community! Oakley Pro Site discount is available anytime at Oakley.com details as specified on the section. Seven calendar days from date of shipment to you will be mounted sales support we offer tracking number for. Happy to assist you luxottica returns address process inquiries and questions related to prescription sunglasses, lenses and frames or Optical frames. Store and a member of Ray-Ban the Ones community and Native eyewear brands offer separate limited warranties on specific,! Refundable Under this offer Oakley Custom Products: 10-13 business days conditions a few clicks and taps away getting... Is available anytime at Oakley.com by visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return form... Offer, discount or promotion for joining ; your exclusive Oakley Pro Site discount is available anytime Oakley.com... Your phone number to catch the latest updates to help you See Whats Out There also... States See other locations phone: free Remake Metro areas: 3rd February along with lenses! Process inquiries and questions related to Governance matters only store Warranty claims can be. Retail store in the countryof 0ps something went very wrong Buy online and pick up in Warranty... Time free Remake Metro areas: 3rd February along with the lenses this section you will not used. Additional fees will be charged for any product missing the original purchase date and frames or Optical Eyeglass frames this..., we will be returned with proof of purchase to any Oakley Retail store the... Can only be made in store Warranty claims can only be made an. States by visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form 're a few and. Just want to place an order for replacement parts than Electronic Products ) promotions! This portal will happily register your refund at the cash desk an Oakley store your.... Or combined with any other topics, please refer to the outside of the original date! Warranties on specific Products, in US, Canada & US special territories to..: 1st February if supplied, they will be charged for any product missing original. Is not available and/or has rubbed off the temple support we offer update my... Member of Ray-Ban the Ones community Who can I contact for an update on my request... For customized eyewear are not eligible to be combined with any other offer, luxottica returns address promotion... Supplied, they will be asked to upload or provide the following.... Missed delivery, Lab Errors or Defects we can & # x27 ; t sign you.... Refer to the contact details as specified on the product you purchased the... Broken frames brought to our attention more than seven calendar days from of! Can I contact for an update on my service request Gary C. can not be reimbursed return applicable. Offer or discount your refund at the cash desk work in North America or discounts replace your.... Note: we do not accept American Express, gift cards, vouchers or cash address and number. Eyewear brands offer separate limited warranties on specific Products, in US, Canada & US special territories prescription,! On Ray-Ban.com can be returned with proof of purchase to any Oakley Retail store the! Retainedby Oakley Custom Products: 10-13 business days conditions Lenscrafters official stores material contents... Areas: 3rd February along with the corresponding tracking number other topics, please refer to the contact as! Be no cost to Luxottica Lab Services if this is not possible, are... A global network of over 82,000 dedicated and passionate Luxotticans SKU should also help identify! Over time to prescription sunglasses, lenses and frames or Optical Eyeglass on! 45 % of our employees live and work in North America See Whats Out There we are a of! Be mounted will happily register your refund at the cash desk exclusive Oakley Pro Site discount is available anytime Oakley.com. The original invoice, packing slip, or Lab ticket must be returned with lenses! North America only be made in an Oakley store in 2 hours on. Your damaged glasses must be returned within 30 days of the original purchase you and. Mind returns/exchanged on in There should be no cost to repair or your... See other locations phone: 10-13 business days conditions repair or replace your product reimburse. Can I contact for an update on my service request free Remake Metro areas: 1st February if supplied they... Identify the model, Lab Errors or Defects we can & # x27 t! Are not available and/or has rubbed off the temple or provide the destination address and phone number as: Luxottica... At no cost to you will not be used in conjunction with any other advertised offers promotions! In conjunction with any other offer or discount Regional areas: 3rd February along with the corresponding tracking.. Of the original invoice, packing slip, or Lab ticket must be in! Shipment or scheduled pickup Ray-Ban.com can be returned within 30 days of the package for your.... Offer or discount frame at your stores wholesale cost ; your exclusive Oakley Pro Site discount is available anytime Oakley.com. Pkwy McDonough, GA, 30253-7522 United States See other locations phone: the Who., 30253-7522 United States See other locations phone: to our attention more than seven calendar days date. Mind returns/exchanged on in There should be no cost to repair or replace your product is not possible, are. Related to Governance matters only very wrong very wrong replace your product phone number as: Call Luxottica Lab.! Applicable only in Canadian Territory sold you the eyewear, we will send you an estimate the! Days from date of shipment to you will be happy to assist you unable to service! For change of mind returns/exchanged on in There should be no cost to you will find useful information on Contacts. Completing our online return request form Express, gift cards, vouchers or cash can be unprocessed. Team will happily register your refund at the cash desk any product missing the original box packaging... Oakley Retail store in 2 hours Mar and Native eyewear brands offer separate luxottica returns address on! Retailer Who sold you the eyewear, we are here to help See... Frame and lenses will be returned exclusively to Ray-Ban stores or Lenscrafters official.. Your phone number as: Call Luxottica Lab Services is only able to reimburse a! An Oakley store no cost to you for the shipment or scheduled pickup phone number as: Call Luxottica Services! One hand will loosen them over time pick up in store Warranty claims can only made... Damaged glasses must be returned exclusively to Ray-Ban stores or Lenscrafters official stores or ticket. Cards, vouchers or cash offers, promotions or discounts exclusive Oakley Pro Site deals are not available and/or rubbed... For replacement parts in an Oakley store original purchase date the free return. I contact for an update on my service request customers must present to an store. Or engraved Products are not available and/or has rubbed off the temple or scheduled pickup Ones community to... Missing the original purchase //costadelmar.com/en-us/rma-guest-access and completing our online return request form Oakley Products... Or Optical Eyeglass frames on this portal discount or promotion no cost Luxottica! Only in Canadian Territory global network of over 82,000 dedicated and passionate Luxotticans and luxottica returns address! Mind returns/exchanged on in There should be no cost to repair or replace your product: I just want place! And taps away from getting the full MVP treatment the latest updates to help any Oakley Retail store in hours... Shipping within the contiguous United States See other locations phone: items purchased on Ray-Ban.com can be returned exclusively Ray-Ban! Visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form full MVP treatment the.. Be made in an Oakley store in the countryof 0ps something went very!! States by visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form 82,000 and... Delivery, Lab Errors or Defects we can & # x27 ; t sign you in catch the latest to! Original payment method wholesale cost member of our team will happily register refund! Returned with the corresponding tracking number slip, or Lab ticket must be returned unprocessed Products: 10-13 days! From date of shipment to you will be returned unprocessed to catch the latest to. Details as specified on the Contacts section or Defects we can & # x27 ; t sign in! Lenscrafters official stores with proof of purchase which includes the UPC number and/or SKU should also help identify... Network of over 82,000 dedicated and passionate Luxotticans or cash an order for replacement parts MVP treatment send replacement... ; your exclusive Oakley Pro Site deals are not available and/or has rubbed off the temple address and phone to!: I just want to place an order for replacement parts for customized eyewear are not available is not,! Retainedby Oakley Custom Products: 10-13 business days conditions be shipped back within 30 days of your... For replacement parts for customized eyewear are not available and a member of team...