Own or manage this property? My girls have experienced the most perfect first family holiday, so we thank you for that. Been to many resorts all over Jamaica, this is hands down the worst run, worst rooms, rude staff etc just dont go. Jamaica must be flagged as a safe destination to ensure we gain the marketing support of our partners as one of the first choice for Caribbean vacations as it will be a race for destinations to come out of this ahead of its competitors.. - See 1,812 traveller reviews, 2,069 candid photos, and great deals for Trelawny Parish, Jamaica, at Tripadvisor. This sensational 24-hour all-inclusive resort features modern accommodations, exciting entertainment, gourmet dining, and plenty of fun for the entire family! The "butler" part of it is a bit of a waste (we are not ones to have someone else do our bidding) but they at least should check in everyday. We went all out to make them feel so grateful and feel thanked. Primary Responsibilities. Id suggest scoping out your location before breakfast if you wanted two or more together, otherwise, you will be trying to get singles and moving them. Ocean Coral Spring features the Daisy Club, a full programme of activities for children aged 412, led by a team of professionals and accompanied by the mascot Daisy. was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face. We are certainly disappointed that we fell . For the older kids there wasnt much to do, bowling didnt open until 3, the water sports were off and there was zero entertainment for them. If thats a show stopper or game changer for you, youll need a room on floors 1-4. Dear Drika Jacobs, It was a pleasure hosting you here at Ocean Coral Springs by H10 property. Management. The staff attempts to clean it daily, but mother nature keeps putting more rocks on the beach. On the pool side, if you wanted a prime location, you had to book (ie: place your beach towels) the night before. Such a beautiful escape (even during Covid). At the Ocean Coral Spring, youll find an extensive programme of daytime and night-time activities led by the Blue Team entertainment team. Only Here! We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. The Privilege lounge had great people and food (shout out to Juliet, Julienne , Junior and a couple of others that insured we were well looked after) They had decent entertainment at showtime, on the courtyard and daily at the pool or beaches. The highlight of my trip was the bowling alley (Dane was very helpful) and the lazy river. If you like to sit and wait for a server to take your drink order from your pool cot, its not happening here. You cant book it for another day. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. Peterson and the entire Priority/Privilege Members staff did a phenomenal job taking care of my wife and I on our 23rd Wedding Anniversary trip. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The check in was extremely slow. The Ocean Coral Spring has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. Location of the property is very beautiful and would hope that the problems are fixed. We appreciate you sharing your experience with us, however we regret to know that we were unable to meet your expectations during your stay with us. The food at the restaurants was average. The maid service was hit and miss when the regular Natasha was not working. Another small issue that just irked me was the key system. Be proficient in the use of all bar equipment, glassware and ingredients. The towel process was stupid. years. the mini fridge was stocked daily but on a couple of days we had to call the desk and remind them. Top room amenities include air conditioning, a flat screen TV, and a desk. Are pets allowed at Ocean Coral Spring Resort? We didn't try the bowling as it was usually too busy or the piano bar as it was usually too quiet. Please make the necessary changes to your search. We are already planning our next trip. I spent 3 days trying to get the butler which is part of the privilege package. hotels in Jamaica hotel you can enjoy an All Inclusive service with fun activities in front of a spectacular white sand beach. The Ocean Coral Spring offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. They were great!! The shower was a good size and we had no. This is a bit of a drawback for those who like the crashing waves, or just the ability to swim in the ocean. Does Ocean Coral Spring Resort have airport transportation? Such a beautiful escape (even during Covid). We want to thank you for your sharing your experience with us and we are happy to know that Shameika, Orlando, chef Michael and Sashorn were able to make your stay even more memorable. Hopefully they can improve service and add more daily entertainment at the pool. The small issues or inconveniences were by no means terrible, we just noticed them, since other resorts didnt have the same issue. Reserve and pay in Cash or Credit Card on Arrival. The Italian restaurant is great but the American BBQ is basic at best. Dear Stacey W,Thank you for your recent stay with us.We are pleased to learn that despite the challenges mentioned , overall you had a positive stay for the most part.Your highlights and areas of improvements have been shared with our teams and the necessary actions/implementations are in progress.As we continue to improve our hotel, we hope welcome you back to an experience surpassing the last.Best Regards,Maydene Malcolm. Dear Lovelylady226, First, we would like to thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. The Ocean Coral Spring has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. Let me first start off with how awesome my butler team Ryan and Young were; especially Ryan!! Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. We appreciate you sharing your experience with us, however we apologise for not meeting some of your expectations. The entertainment staff were the best Ive experienced at an all-inclusive so far. The best part about the room was the shower! Approximately two minutes later she came and introduced herself as the Food & Beverage Concierge, after expressing ourselves to her she apologize and told us she is going to work on changing our experience and we should give her until the end of the day anyway she ask to give her 5 minutes to get someone to come and talk to us 10 minutes later she get back with Mr. Jeffery which is her Manager we also explained everything to him and he sat down with us for over 30 minutes and listen to us thoroughly and promise he alongside with Sashorn is going to work together to make sure we leave happy which they did. Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review. Judith James-Watts, managing director, Leisure for Pleasure, said she felt good about the honour, while recognising Lewis for his achievement, saying he has been my competitor in many other hotels hes a good guy.. The staff is great and very polite. Number of persons Number Apply today!!! Building finishes (external and inside of the rooms) were disappointing . Crew the guys were great and the Disco was awesome, The DJ kept the vibe. We tried the Italian, American, Japanese and West-Indies a-la-carte restaurants. My family of 4 visited the resort from Feb 20 to 27, 2023. You won't go wrong as you should not be nit picking. Regards, Sabrina De Pasquale. Staff is wonderful, food is excellent. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. Only the Japanese restaurant requires a reservation. The Privelege side was much better and accessible. Last week, for us, was the best week since COVID-19 has started, and this week is looking to exceed it, and if we follow this trend and we dont do anything stupid, our summer is looking like it will be about probably 60 to 70 per cent of our 2019 numbers, which would be an exceptional recovery for us, Bourke stated. And we went paddle boarding and snorkeled the coral reef with Matt! All Rights Reserved. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. Ocean Coral Spring - Jamaica - Ocean Coral Spring All Inclusive Resort Ocean Coral Spring - Jamaica All Inclusive Resort - Call Toll Free: 1-888-774-0040 or Book Online Ocean Coral Spring Jamaica Coral Spring Jamaica All Inclusive - Trelawny, Jamaica 1 (888) 774 0040or (305) 774 0040 Book now! Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review. She has also sounded the call for Jamaica to be ready for the surge of travel expected. Full-Time. The Ocean Coral Spring has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. We felt very safe, covid wise, with all the staff wearing masks and cleaning down the tables in the restaurants etc very well. Quieter rooms are closer to the beach. We live in Jamaica so we are pretty familiar with a lot of the hotels, we decided to stay here over Christmas as wed never been and it looked like it had something for everyone in our family (we have 3 kids). The resort features: During the day, guests can enjoy numerous activities (beach volleyball, table tennis, aerobics, bocce and bowling) and at night, theres lots of entertainment on offer with shows and live music. Were sorry, we do not recognize the hotel or destination you mentioned. This evening is just an expression of our thanks. Private Airport Transportation to Ocean Coral Spring Private Transportation Service Private Car Service from Montego Bay Airport. Includes: Discover Jamaica, a beautiful country that offers crystal clear waters, soft sandy beaches, red earth, lush banana plantations, high mountains and wonderful waterfalls that seem to spring from nowhere. Theyre one of the few hotels that have awarded us as travel agents. We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned. Yes, Ocean Coral Spring Resort offers airport transportation for guests. Property : The resort was beautiful and really big. Even checking out can be a bit crazy and make sure you get put on the correct shuttle. I will say that it is not "yet" a five star, and unless local management stays on daily requirements, some annoyances can keep it from being a four star, but on the whole it averages out around a four. Marthas market, which is the buffet, boasts 3 chefs on every sitting, making you basically anything you want! He was a aware that he needs lots of training to get his service staff up to what the guests come for. We strive to provide our guests with an exciting and enjoyable experience and we so we are glad this was your experience. On our first day we receive a call from Kevon checking on us to see how everything was going and we explained to him what we experienced he then told us he is going to contact Sashorn for us to come and meet us in the Lobby and we should explain to her. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Tanesha Clarke, director of sales and marketing of Ocean Coral Spring. Departments. See more questions & answers about this hotel from the Tripadvisor community. Whomever laid the floors did not do a clean job and lot of the areas still had mud grout that wasn't cleaned. Listed on 2023-03-01. Let your taste buds travel the world with the flavours of our resort in Jamaica. He warns that if COVID-19 is not controlled and a decision is taken to close the countrys borders again, tourism stakeholders would be forced to restart from zero. Ryan gave sites to see around town recommended local food places. Pool towels ran out mid-afternoon. Achieve personal / store sales goals and service objectives. The property is expanisve so there is some walking to restaurants but there are many. That shows how important for us is the local market, said Fernandez-Friera. Listing for: Crunch Fitness. We are happy to learn your birthday trip was a delight. Our projections for summer are similar to pre-COVID, which is encouraging, with some of our hotels at 80-90 per cent, she stated, adding that uncertainty remains for Canada and Europe, while the local market continues to provide a soft relief. It was so exciting and enjoyable we cant wait to bring our entire family back in October. The staff here work extremely hard to make sure everything is done wel and thT you are happy. Tripadvisor performs checks on reviews. more. We are happy to know that Sashorn, Kevon and Geoffery were able to change your views on your situation that you have encountered. The only benefit was better alcohol if you can find it at the bar. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. Located on the seafront of Coral Spring and offering access to a spectacular white sand beach with turquoise waters, it features modern rooms, large pools and wide range of dining options. The food was great also! more. The blue team were outstanding!! Zowaldo, Bro. That meant the world to me. The resort is beautiful the rooms really have the islan vibe. It was an amazing experience, one we will never forget! OCS still has the antiquated key-card system, which meant finding whoever had the keys on them at the time. was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face. There are ample bars and restaurants. See 1,809 traveller reviews, 2,069 candid photos, and great deals for Ocean Coral Spring Resort, ranked #4 of 12 hotels in Trelawny Parish and rated 4 of 5 at Tripadvisor. I wasnt the only hotel guess that was extremely disappointed. The beach itself is somewhat small, but by no means crowded. If you don't have Privelege and have to go to the beach on the regular side it's awful. Its amazing receiving this award, being number one for Ocean. Claim your listing for free to respond to reviews, update your profile and much more. Yes, dry cleaning and laundry service are offered to guests. Might want to rethink this and maybe let the privilege level book only a certain time frame. The chairs in the restaurants are all dirty, fabric needs changing. They lack in pool fun entertain also, same schedule daily, no great fundsysother than the first pool party. They have a little work to do. How disappointing. Listing for: Massage Envy Franchising, LLC. So you basically have to leave the pool to go wait in line and hope you get a slot for that evening. A lot of activities for families even with small children 1+. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. the swim out water was cold but once in, you were fine. Would the resort be my first choice? Staff: On several occasions I tried to speak to a manager, I wrote a complaint, left my details but got no response. Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review Responded June 16, 2022 Dear torontomila, Thank you for your recent visit and the positive rating provided. The staff was so good to us (especially OShane who knew our breakfast orders by heart and prepped a special meal for us on the last day). You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing to help and guide others. Butler we had were horrible had to drag our bags from ocean front suite after waiting for 45 minutes, staff loves the staff, even gave the grounds crews drinks before the guests. Payments made by partners impact the order of prices displayed. I bought the Prestige Package and my room was a Junior Suite Ocean Front, and should have access to premium liquor but I had to buy my own Scotch on the street. Rooms on floors 1-4 have better furniture on the balcony. Juan Carlos Fernandez-Friera (second left), vice-president of sales and marketing at Ocean by H10 Hotels, and Tanesha Clarke (second right), sales and marketing director of Ocean Coral Spring, present the first-place award to Kameika Lewis, reservations manager, KML Enterprise, who collected on behalf of herself and her brother, Kareem Lewis I wasn't that blown away by the cuisine but I've never been a big fan of all inclusive resort food. Teenclub room with video games available. Everyone walked away. First off kids club was closed, when I asked I was told they were on lunch, when I spoke to other guests it would appear it hadnt been open in over a week. Our travel agents here, they love our Jamaican products, they love Ocean by H10 Hotels as well. The Wendy's Company Coral Springs, FL 3 weeks ago Be among the first 25 applicants See who The Wendy's Company has hired for this role . In, you were fine want to rethink this and maybe let the privilege level book only a time! 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