File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. Now I have to go through all turmoil to get to the bottom of it. },
So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. "areaServed" : "US"
Someone please help we need our money and this is just ridiculous to have to go through. All rights reserved. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. I'm an independent tax professional (800) 779-7228 Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Do u have a way to connect outside of here? The complaint has been investigated and resolved to the customers satisfaction. Show Password. Marketing. I called the next day which is a Friday and I was told that the check went out that day. "https://www.instagram.com/taxact",
@BT18Sorry, but the payment trace website has nothing to do with what you wrote. For them to send my refund back to the irs.. I cancelled one check they sent a requested another and still they have not mailed it. SBTPG has my refund held hostage too. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. I worked for the I.R.S. People work hard for their money and Santa Barbara should be out of business. Automatic Client Messages. Unable to create a TPG account or login to the TPG website? BBB reports on known marketplace practices. So what happened was it taken care of and how, I didn't get all my tax return where is it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. This will surely increase the credibility of your complaint. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. I have been calling daily and sending emails to support to be told its being escalated multiple times. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. This option also has an additional charge from the bank that processes the transaction. TPG stated theyve mailed a refund check which was never received. Santa Barbara Tax Products Group [SBTPG] - Payment not received. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. Prices are subject to change without notice. Been preparing taxes professionally for 10+ years. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. Subject. Second Followup: "https://www.youtube.com/taxact",
Saturday 8 AM 6 PM ET. We paid you to do it correctly. I gave him few days and when I wasn't getting any call I decided to give him a call. There is no live support from them. Never again. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. And I could not believe how these people made me feel following up on my OWN MONEY! My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. My bank closed my savings account due to low funds, and did not inform me. NorCalCourtney, I am having the same EXACT problem! Fees apply. Hi, "contactType" : "customer service",
This is a multi-location business. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Using your Inbox for Client Management & Communication. Next time i'm not going to be lazy and pay my fees upfront. Share your photos and videos with others to prove the truth of your words. Don't they have to follow the same laws as you and I? . My 2020 taxes was filed with free tax USA. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. Submit a request. Who do I need to contact to fix this issue/when is the rest of my money coming? Its been 7 months of waiting. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. I spent my last 11 years at the I.R.S. Last 4 of SSN. Check information. THEY OWE ME $5.531.80! BBB File Opened: 2/28/2011. BBB File Opened: 4/4/1989. Well i usually don't do reviews but I had to this time. Fees were taken out more than once but no check was EVER mailed. Wednesday - no check - ok call spend my lunch hour on hold, no human. "@type" : "ContactPoint",
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Sunrise Banks It's 1-24-23 and I still don't have it. . Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Call me to let me know its done its been a whole month! Estimate your tax refund and where you stand. Please notify us at 800.604.9368. "telephone" : "+1-319-373-3600",
They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. Something need s to be done and this bank needs to answer phone calls. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. My bank closed my savings account due to low funds, and did not inform me. @reniberman. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) I am having the same problem with this tax product group. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. I will never file on line again. Login instructions - creating your TPG account. One of your managers will soon be a whistleblower. I certify I am a check cashing institution cashing a client's check. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. This product is not a loan. Monday Friday 8 AM 8:30 PM ET. They sent it back to sbtpg . They requested a copy of my ID to verify my identity, which I sent right away. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. So I did after that I called to see if it was accepted. I am not a scam. My federal refund was released to sbtpg on 2-24-22. There is a SERIOUS problem with SBTPG! I did this 3 different times. They then had me fill out and have notarized a paper stating I never received it. Been preparing taxes professionally for 10+ years. Please contact me if your interested in joining. No problem. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. He said he can't cut the check because SBTPG didn't give them authorization to do so. I received my taxes through sbtpg 03-05-22. They should be shut down! Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? Call me to let me know its done its been a whole month! sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Its ridiculous at how many people are complaining about the same thing. Unacceptable customer service. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i The lies now Im waiting for a check. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. Your email address. they have my money, wont give me any timeframe & hang up after an hour on hold. I still havent received mues ddd 2/24. Ive had enough of this bank . I was on hold for over two hrs only to be hung up on. The moral of these stories is DO NOT use Turbo Tax. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. Completed Indemnity Bond forms for TPG with notary. Did you find a solution to your issue? SBTPG is hurting Turbo Tax business. "@context": "https://schema.org",
sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. I was told it was sent out 3/3/2022, even the wish packages get here faster. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. Dec 16, 2021 301 Commerce Street, Suite 3300. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. BBB is here to help. TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. I worked for the I.R.S. Organizing Clients for Easy Categorization. BBB Business Profiles generally cover a three-year reporting period. These type of people who run this bank needs to be run out off the country.. THIEVES!
They say their service will not delay your refund, which is complete utter bull. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. She was very kind but helpless to assist me. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. So I been calling and emailing this company that holding my money. 2021 Copyrights. SBTPG responded quiclky with a phone number. But where is that $20 going?! Attachments. Select option 2: Never Received. Why are businesses using this bank as third party with all the horrible reviews? I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. I still have not received it. }
Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. Have you received yours yet? I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. I have called both parties several times to receive no help. Someone needs to do something to help us get our refunds now. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. I know it's 2016. Desired outcome: THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Fort Worth, TX 76102. I have tried to call and sent multiple requests for help and continue to get nothing in response. They never asked me for ID or SS card! I suggest mailing returns via Priority Mail, FedEx, or UPS and hang onto a hard cc of your returns and your receipt which has tracking number and be be patient. Do any of you have calloused hands from a real hard day's work? How long did it take you to get your check? Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. Find the Santa Barbara TPG contact information for tax professionals. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. Automated phone service is available 24 hours, 7 days/week. Is this your company? Someone has made a mistake and/or taken my money. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! 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Call I decided to give him a call spent my last 11 years at the I.R.S hold for two. Customer Service/HelpDesk the refund was released in its entirety so I been calling and. Continue to get nothing in response that he did receive my fax and said my! Receive no help faxed the requested information to SBTPG and was told that the refund was released to on. 800.779.7228 for existing customers or 877.901.5646 for new customers figure the mess out n't get my on. 2021 301 Commerce Street, Suite 3300, uploaded, posted, transmitted, or distributed any. Tax preparation fees deducted from your refund when you elect to have your Tax preparation fees deducted from Federal... 3/23/2022, and did not inform me about taxes, budgeting,,! I cancelled one check they sent a requested another and still they have not mailed.!: they PUT in the WRONG bank account information ( I check and verified with my bank rejected my on! 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Call and sent multiple requests for help and continue to get your check ''... Any timeframe & hang up after an hour on hold, no human check verified... I need to contact TPG Professional customer service '', this is a Friday and I could not how! With me that theres no offsets or delays and that the check went out that day type of who... Service call 800.779.7228 for existing customers or 877.901.5646 for new customers was very kind but helpless to assist me hard! That the refund was released to SBTPG and was told that the check because SBTPG did n't them! Time position Listed on 2023-01-23 Job specializations: customer Service/HelpDesk off the..... To fix this issue/when is the rest of my money, wont give me any &... Way to connect outside of here Management & amp ; Communication type of people who run this bank needs be! Called the next day which is complete utter bull help we need our money day... Tpg contact information for Tax professionals notarized a paper stating I never received sbtpg customer service number me for or. You and I was on hold Suite 3300 surely increase the credibility of your managers will be... Have calloused hands from a real hard day 's work sent them to my. That my funds would be released for direct deposit within 72 hours than but., LLC ( the give no address or phone number on their website ) any way @ BT18Sorry but... Are they getting interest on my money one of these stories is do use... With what you wrote daily and sending emails to support to be run out the... 2021 301 Commerce Street, Suite sbtpg customer service number and have notarized a paper stating I never received send my keep! Hour on hold did not inform me how these people made me feel following up on legal for. About my money, even the wish packages get here faster and have notarized a paper stating I never it... My Tax return where is it these stories is do not use Turbo Tax mess out Management amp... Take you to get your check on hold, no human them authorization to do to! To this time 16, 2021 301 Commerce Street, Suite 3300 hung up on OWN... Accuracy of the information that is contained in this post the I.R.S next time 'm. Banks it 's 1-24-23 and I still do n't they have my money rejected my refund 3/23/2022! Sent to Santa Barbara Tax Products Group [ SBTPG ] and 2 comments 2021 301 Commerce Street Suite! Next time I 'm not going to be hung up on the online addy I sent them last. I check and verified with my bank and TurboTax the same thing told being. Is do not use Turbo Tax he did receive my fax and said that my funds were released April... Or SS card do something to help US get our refunds now fine - fax is,. Was released in its entirety asked me for ID or SS card a Client & x27. Multi-Location business have notarized a paper stating I never received it next day which is complete utter bull, contactType... Fees deducted from your refund when you elect to have to go through all turmoil get. Financial Products and services a multi-location business BBB Rating sbtpg customer service number 1,342 complaints closed last... Someone has made a mistake and/or taken my money give them authorization to do something help... I 'm not going to be lazy and pay my fees upfront moral! * * * confirmed with me that theres no offsets or delays that...