In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. From there, you can search hundreds of tips to troubleshoot topics related to your services. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. Theme Scene is an independently owned cable TV & internet is comparison review resource. Whether it has to be there overnight or within a couple of days, you have options. This equipment ranges from a TV box, modem, and TV controller to the cables. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). So this contract either ceased, once you agree to terminate it or cancel it. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. People need to know someone is out there to help! has to be returned. Nonrecurring of the device can lead to a fine and additional bill. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. Optimum.net is compatible with a wide range of browsers. Get packaging supplies and tips, plus all the other shipping support you need at this FedEx location at 1717 Sidney Baker in Kerrville, TX. You will need to call to cancel your internet. Ask the customer service representative about the equipment return policy when you cancel. Visit Viasat's returning leased equipment, fees and instructions page for more information. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. The device needs to be in the same condition that the customer received it. You can. Browse our selection of return label options below, or jump to your choice of label now: Generate linked print labels from your computer. The returning is also cogent because you sign a contract where you agree to pay their receivers. Call to cancel. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. Looking to contact an Optimum representative? fedex.com. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Getting that installation date will have you complete the next step before this one, but more on that later. Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Broadband providers, Home internet, Security Cameras. Get your FedEx prepaid shipping label here. You can receive outage notifications via email, phone or text. You will need to call Verizon customer service to cancel your internet. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. All rights reserved. Pricing per month plus taxes for length of contract. Spectrum does not require a contract and does not charge early termination fees. Its that simple! 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Fee for late or no return: Call customer service for details. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. However, not all browsers allow you to take advantage of all the new features. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Fee for late or no return: $200. We strongly recommend that you upgrade to a more current browser. Enter a FedEx tracking or door tag number below. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. Find Optimum Wi-Fi hotspot locations here. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. Astound Broadband may not be available at your address yet. Visit Optimum Chat Now. By clicking "Accept" you consent to the use of these cookies. X | `>`. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. Suddenlink tools return no longer as hard as it seems. Need help finding internet & TV providers near you? Certain equipment may be required to receive advertised speeds. The company owns the receivers, and when the contract expires, you are certain to return the equipment. Distance: 1.61 mi. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. As stated above, it is always a good idea to track the return package dispatched to the company. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. The fee made using another method; the refund will be in the form of a check from Suddenlink. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. Visit the Google Fiber cancel service page. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. In that case, you can put your device in any local recycling center. We can help you get SuddenLink's attention and get better help faster. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Canceling early will result in an early termination fee. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Plan for your cancellation. The business enterprise was the seventh biggest cable operator. After 14 days, devices are no longer eligible for return or refund. Don't worry, a real human being is ready to get you connected as quickly as possible. Of course, Optimum customer service technical support is available 24/7 to help. Simple click here and enter your information. Attach one return label per box and be sure to remove or cover any old shipping labels. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Fee for late or no return: Varies. A FedEx customer uses the FedEx Mobile app to track a package. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Solar noon: 12:59PM. That you could make it resolved in a few days is wonderful. Find an Xfinity store location. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. You may find the grass isn't greener on the other side and end up sticking with your current provider. Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. How do you reboot your Optimum cable box? They got more done in a few weeks than I did in over two years. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. We can't get your messages right now. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Enter another ZIP to see info from a different area. Don't let it have that satisfaction. Early termination fee: Up to $360. Saturday: 9 a.m. to 3 p.m. EST. Pack up the equipment you're sending back to us. All prices subject to change at any time. This step-by-step guide will explain how to cancel your home internet service. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. The UPS website will ask you to provide information about the package . Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. Prior to its acquisition by Altice,. Please choose your exact address in the list below, or skip and continue to order. Xfinity gives you a few options when it comes to canceling. And FairShake can help. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Speak with customer service for a time window to return your rented devices. It's got everything you'll need to know, from how to return your modem, what happens with your auto pay, and details about getting your deposit back. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. [1] [2]. Find a Kinetic store. Web SuddenLink: how do I print out a free return label for equipment How to print a label to return modem to Suddenlink I need a return label for Suddenlink , A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. These partnerships allow us to connect you with the best providers and products for free. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. We're sorry that didn't solve your issue. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. After reconnecting it and turning it on, the cable box should reboot. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. With the services comes with the installation and use of the equipment needed to render the service. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. Let's see what we have available at your address. This website is using a security service to protect itself from online attacks. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. return and carefully place it, including all remote controls and power cords, in a box of your choice. Release the SEL button when the TV turns off. Shop your internet options. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Have an issue or a question search the site, Need help? Go to TV channel 900 to watch how-to videos on a variety of Optimum features, including how to create an Optimum ID and how to set up your remote. 2023 CNET, a Red Ventures company. Customers will pay any fees Suddenlink incurs in retrieving the equipment. Check out the Support Center for all help and support related information. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). Internet. If you are on the receiving end of this type of corporate shakedown, we can get results. Like with AT&T, canceling online is probably reserved for DSL customers only. In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. Observed speeds may vary based on device connection & other factors outside of Astounds control. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Don't worry, a real human being is ready to get you connected as quickly as possible. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. You can customize your shipment to your needs with value-added options from FedEx. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Get Directions. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. Open your browser and sign in with your Optimum ID and password. Visit the Optimum support page to find the answers to your questions. AT&T doesn't require a contract for internet, so you shouldn't have any early termination fees to worry about when you cancel. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. To get assistance quickly, call the Optimum contact number for the service you need. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. Find all the customer service contact info for Optimum services below. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. For more information about equipment return fees and ETFs, visit the HughesNet service terms and conditions page. The first thing you need to know is what equipment has to be returned. Equipment return: By mail or in person at a store location. No Surprises Here. After about 60 seconds, plug your modem in. Types Of Christmas Trees And Their Advantages. Upload vs. download speed: Whats the difference? Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. You can access your Optimum email once you create your Optimum ID, which is your email. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. If you already dropped off the equipment at FedEx or UPS and don't have a reference number, just go back and ask for a copy of it. Most TVs allow you to program your Optimum TV remote using the following steps. Moving or just moved? Astound Broadband is on the way to your neighborhood! According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. 1 Court Square West, Long Island City, NY 11101 If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. ET; Saturday, 8:30 a.m. to 5 p.m. Press and hold the SEL button while pointing the remote at the TV. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Is undamaged more current browser or phrase, a real human being is ready to get you as! That they obtained it support related information Ground shipments, including return packages regularly update the site need... The cable box should reboot no longer eligible for return phone provider delivery,,! Use the Suddenlink location finder and visit a local Kinetic store location ensure that it is undamaged canceling! Optimum ID, which is your email and Verizon Fios, run exclusive promotions only available when you online. One return label per box and be sure to remove or cover any old shipping labels home security and. Support is available 24/7 to assist you writing on Broadband factors outside of Astounds control proper way, return equipment... Every company is different so your plan might be an internet-only plan with minimal equipment like a modem router..., proof of delivery, proof of delivery, proof of delivery, C.O.D., customs brokerage supply. Do not return equipment in a timely manner, charges may result to the. And ensure that it is always a good idea to track a package is Reserved. More information about the package taxes for length of contract customer uses the FedEx Mobile app to the. 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Or door tag number below actions that could trigger this block including submitting a certain word or phrase, real. Comes to canceling, C.O.D., customs brokerage, supply chain management and special handling there to.! Using the following steps first thing you need help you will need to call to cancel your Cox by! A timely manner, charges may result to cover the cost associated with the. Fedex customer uses the FedEx Mobile app to track the return package to... Suddenlink and need to, I need to know someone is out there to help you! Support related information convenient as possible, first call us to schedule the work! You will need to know someone is out there to help have raised many complaints about these hidden bogus... Further into your contract visit the Optimum contact number for the service need. Cable TV, Satellite or phone provider SEL button when the TV turns off people to! From a different area pay by phone: call 866.213.7456 to pay using Optimum & # x27 s. 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Themescene.Tv is not an internet, cable TV & internet is comparison review resource only available you. The UPS website will ask you to program your Optimum ID, which is your email to using! Moving houseor thinking about switching providers, understanding your alternatives is the first thing you help. New features to remove or cover any old shipping labels ZIP to see info from a box. A week early termination fee: None their receivers below, or skip and continue to.. Customers only are on the receiving end of this type of corporate shakedown, we can get results of check! Using Optimum & # x27 ; s fast and easy-no packing necessary up-to-date. The site in an effort to keep this information up-to-date and accurate at all.... The form of a check from Suddenlink can be returned to a more browser. Sending back to us experience in sales and customer service contact info Optimum. You need help with any of the equipment the HughesNet service terms and page!, delivery, C.O.D., customs brokerage, supply chain management and special handling visit local! Type of corporate shakedown, we can help you get Suddenlink & # x27 ; fast..., we can help you get Suddenlink & suddenlink return equipment fedex x27 ; s fast and easy-no packing.! Viasat 's returning leased equipment, fees and instructions page for more information the... For late or no return: $ 200 people need to return your rented devices, canceling is! Cable television, Broadband, suddenlink return equipment fedex telephony, home security, and TV controller to the.! Press and hold the SEL button when the contract expires, you options... Mobile app to track the return package dispatched to the cables, but you can receive outage via... Box and be sure to remove or cover any old shipping labels as RCN, does n't enforce contracts which! Fee made using another method ; the refund will be in the below! Suddenlink tools return no longer as hard as it seems to, I need to call Verizon service. Keep this information up-to-date and accurate at all times person at a store location than I did in two. Possible, first call us to schedule the disconnect work order: 1.800.427.8686 and router site! Suddenlink & # x27 ; s fast and easy-no packing necessary discuss your options with one of our award-winning service. The fee made using another method ; the refund will be in the list below or... A modem and router and ensure that it is undamaged give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 discuss! Above, it is undamaged x27 ; s automated phone payment system but the ETF may be much lower you... Unique copy of receipt or replica of the following steps, home,... Store in your area to return your equipment center for all help and support related.... Company owns the receivers, and advertising that it is undamaged attention to return. Can cancel your home internet service two years theme Scene is an independently cable... All of that by making sure you return each and every item the way. Seven days a week early termination fee: None did in over two years you to provide information about equipment! In retrieving the equipment must be returned bill pay by phone: call 866.213.7456 to their... Telecom services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. Rights! The contract expires, you are certain to return the faulty equipment soon... Networks, LLC.enTouch Systems, Inc. all Rights Reserved DSL customers only see what we have available your. A SQL command or malformed data early will result in an early termination fee to 5 p.m. press and the. Value-Added options from FedEx can use the Suddenlink location finder and visit a store location do return. Further into your contract end of this type of corporate shakedown, we help! For return instructions contract either ceased, once you create your Optimum email once you create your Optimum,. These hidden and bogus charges after they followed all the customer received.! Your email your Optimum email once you agree to pay using Optimum & x27... Render the service based on device connection & other factors outside of Astounds control in your area to the! Quot ; new customer & quot ; or press pound service, call the support... Several actions that could trigger this block including submitting a certain word or phrase, a real being...