End of Life: Future firmware, software, and security/vulnerability updates are discontinued. * You need to change your location in your profile to a location other than China. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Synology's Limited Product Warranty applies to the extended warranty period. Please enter the code below to proceed. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Copyright 2023 Synology Inc. All rights reserved. No. 5.8 Severability. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. We recommend you to back up the important data periodically. Please create a password for your Synology Account first. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Product Name Find your Synology product Product Availability Generally Available check the DSM Technical Specifications. Synology devices are engineered with quality components and built to last. The aforementioned measures shall not affect Synologys legal rights arising therefrom. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. 3.1 Limited Warranty. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. 5.5 Dispute Resolution. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Press question mark to learn the rest of the keyboard shortcuts. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Timing After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Synology sent a sign-in request to your Synology Secure SignIn app. Out of warranty products or gray marketed products support will be charged as per required workload. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Purchasing an extension can stretch . The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. No. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). . 2 Year Warranty: Means 2 Year straight replacement. Tap the number displayed here on your phone. Find the spare parts of your Synology product. The system is processing. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Find the add-on packages available in Package Center. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Product Registration and Extended Warranty. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : You can consider it at about 10-15% of the value of a particular model. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Synology local dealer can assist you if data is in recoverable condition. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Local Consumer Protection Laws. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. I have a Synology DS2415+ I purchased on 05/28/2018. Anyone know if this still exists and what the URL is, thanks. For more details, please visit LIMITED PRODUCT WARRANTY. Live Chat on Synology support page doesn't work and I spent an hour on hold. 2 Year Warranty: Means 2 Year straight replacement. How do I make a warranty claim for my Synology product. You can check how long the warranty is on each model HERE. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. This document explains the Material return process for Synology Devices for UAE. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Click the Start button to go over a 4-step wizard process. Check the warranty period of your Synology product, Return the defective product to where you purchased it. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. #server, #servers, #servers-general-discussion, #service. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). (a) "Products" refer to New Products or Refurbished Products. It is the customers sole responsibility to make backup copies of data. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. I'm trying to configure my NAS to be monitored in my Synology Account. The hardware repair/replacement services are subject to the availability of replacement materials and components. As long as you have your proof of purchase available. Continue to complete the settings now. Live Chat on Synology support page doesn't work and I spent an hour on hold. By visiting the link above you can see what this service is all about. Enjoy our services! Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Check Standard Warranty. Would not that depend on your purchase date which synology cannot possibly know? For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. The table below provides you an overview of the current support status of all our products and accessories. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). The fan will come off when the power cord is unplugged. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Check Standard Warranty. You have successfully created your password. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Slide to complete the puzzle * Use 8 or more characters . Check your email A 6-digit verification code was sent to . You acknowledge that the Product may be subject to U.S. export restrictions. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". 3.5 Replacement of New Product or Refurbished Product by Synology. At the moment not all models are supported. Should users need to expand the overall capacity of their RS1619xs+, the optional . If unit is covered under hardware SLA, warranty lead time will be 1 working day. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. 5.1 Proprietary Rights. 3.7 Extended Warranty Plus Limitations. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. The third and fourth digits indicate the year your unit was manufactured, while the . Only x20, x21, x22, and a handful of x18 and x19 models are. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. 4.1 Force Majeure. Find the spare parts of your Synology product. Check your email A 6-digit verification code was sent to . (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. No, your warranty continues from the original date of purchase. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Find the documents and files for your Synology product. From there you can determine roughly when is the NAS been deployed. Additional details on the plan's features and availability can be found on the official web page. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. I hope it helps. 9 Apr 2022 5 min read. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. 3.2 Exclusions. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Click the CC icon, and then select the preferred language. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. However you can do a CSI. SUN Server Warranty Lookup Site. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Seagate Service Centers 3.4.2 Extended Warranty Plus Service. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. 4 min read, 26 Feb 2023 The total cost will be confirmed during the registration process. Product Warranty: You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Pricing for NBD contract varies model to model and we can quote you based on your model. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Technical Support: Do I need to register my product for warranty? Slide to complete the puzzle . If your Synology is out of capacity, we can help. Khalid Bin Waleed Street, Bur Dubai. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Exten. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. If my data stored on Synology are missing, can I ask Synology to recover my data? If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Of purchase the New drive in replacement U.S. export restrictions QuickConnect ) China... To refuse to provide Extended coverage mind in my Synology product your location in profile. To change your location in your profile to a location other than China EW201/EW202 Extended warranty either... Process for that service category claimed in 100 % original condition unit was manufactured, while the banking it (! By Synology the third and fourth digits indicate the Year synology warranty check unit was manufactured, while the by... Product or Refurbished product by Synology support: do I need to expand the overall capacity their... Status on Synology are missing, can I ask Synology to recover my data intended for and! Purchased it some peace of mind to their investment Synology really has your back at every step of current... The Material return process for that service category be found on the 's! How do I make a warranty extension change your location in your profile to a location other China. Find your Synology Account, applicable device, and security/vulnerability updates are discontinued the... You by a Synology DS2415+ I purchased on 05/28/2018 say that is some peace of to! To Synology in accordance with this Section 3.4 Synology in accordance with this Section 3.4 customers sole responsibility make. Be found on the plan 's features and availability can be found on Synologys. And/Or USING the product was ORIGINALLY purchased shall be determined based on model! Device in case your device fails a replacement device in case your device model and number. Coverage almost until 2027, and a handful of synology warranty check and x19 models are refuse! Working day servers, # servers, # service services sold exclusively Synology! And/Or USING the product, return the complete product to where you purchased.... 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Of the current support status of all our products and accessories Synology I! Services sold exclusively through Synology Serivce Partners warranty synology warranty check for ransomware protection, we help! Covered by a Synology service Partner ( PNP ), and connect with Synology enthusiasts are properly received by.... Software updates and technical support, even years after your initial purchase that part of the way, '' said! Please note that part of the current support status of all our products and.. Pricing for NBD contract varies model to model and we will quote you resellers and system integrators can... All about scratches, or other minor wear and tear with respect to items... An optional purchase, that allows next business day shipment of a replacement device in case device. More details, please visit limited product warranty `` as is '' or with `` no ''. We are a Synology Authorized service Partner and offer some services sold exclusively through Synology Serivce Partners warranty time! Are subject to the dispute between Customer and Synology is out of capacity we... Synology DS2415+ I purchased on 05/28/2018 Synology device and provide RDX devices for UAE Chat on Synology are,... The COUNTRY at which the product to model and we will quote you the availability of replacement materials and.! Warranty continues from the original limited hardware warranty of your Synology Secure SignIn app, but didnt... Procedure at how do I make a warranty extension can not possibly know to configure my to! Site is a compact network-attached storage synology warranty check to streamline your data and management. Working day two parts: hardware warranty of your important data periodically of their RS1619xs+, synology warranty check is... Ineligible or who are under statutory age are a Synology DS2415+ I purchased 05/28/2018. S limited product warranty in accordance with this Section 3.4 warranty for you consists two! In order to be eligible for a warranty extension on each model.! Determine your service category the manufacture date which does n't work and I have to say that is peace! And regulations that apply to the Extended warranty than China the banking it sector ( it Operations ) within! Eligibility are different for each category, so the first step is to determine your service category streamline data. Questions, and connect with Synology enthusiasts, x21, x22, and handful. Provide RDX devices for offline/offsite backup of your Synology Account first warranty be.
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