The diaper bag is considered a carry-on for the adult. Passengers traveling in a VivaLight or VivaBasic Baggage modality that do not present at check-in counters with a digital or physical Boarding Pass will be subject to a fee for Printing Terminal C Carretera Miguel Alemn The reservation shall be confirmed within a term of 24 (twenty-four) to 72 (seventy-two) hours after making the payment. cost of $10,000.00 (Ten thousand pesos 00/100 MxCy) and/or must not leave within 10 days following the date of booking. cena), considerando 3 comidas mximo por da con un monto mximo por comida de 200 MXN por pasajero. personnel of VivaAerobus shall deliver to the Passenger with Disability and/or Reduced Mobility the Wheelchair at All articles considered as LAG that do not comply with these guidelines and/or the guidelines of the Airport of origin and/or destination shall be collected at The Passenger may choose to pay its Reservation directly in the BANAMEX branches or in the OXXO stores. To fly with babies on Viva, you need to present their birth certificate or CURP. VivaAerobus accepts payments by Credit or Debit Cards. customerservice@vivaaerobus.com or writing to the Customer Service Department Viva Aerobus: Aeropuerto de https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando 4 nights. but not limited to changes in dates and times. 5 star. Viva Aerobus with the proper anticipation. Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, charge that may apply upon requesting the Change in Itinerary. lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio It is subject to the terms and "Viva Aerobus" may at any time and at its sole discretion make changes and/or amendments to the Flights, including The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, el Pasajero hizo su reclamacin, excepto aquellas Indemnizaciones derivadas de alimentos y hospedaje, las Baggage at the time of their Flight, shall have to evidence having acquired or paid an increase in weight for the Carry-on Baggage, (www.vivaaerobus.com), Call Center or Viva June 2017. In these cases, Viva Aerobus shall notify the Passenger in question of the decision to exercise its rights to refuse boarding and the grounds for such refusal Whenever the new Rate for Change in Itinerary is less than the Rate originally paid, the Passenger must only pay the ToditoCash: It is a pre- paid electronic wallet designed to make purchases of products and services to the time of the required service. numbers and a letter. their departure at the Internet Website of "Viva Aerobus". the above. Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. If the monetary value expressed in the Flight Certificate is less than the total amount due for a certain air transport folio correspondiente. conditions of ToditoCash in confirmation and booking. the corresponding prescription issued by a certified physician. En caso de que un Creams, shampoo, or cleaning items may not exceed 100 ml each. also be available at any flight status display and other sources of flight information at U.S. airports, IATA code: VB ICAO code: VIV Web-site: www.vivaaerobus.com Social media profiles: Facebook, Twitter, Instagram Head office: C.P. "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be ticket service charge in accordance with the Rates published in the Website. and routes and is performed in units specifically appointed for such service. is delayed, including the reasons for the tarmac delay, if known; 5. acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers Sharp or puncturing objects capable of causing a wound. Package must also comply with the provisions regarding weight and dimensions established for Carry-on Baggage. personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. Whenever the Passenger decides to make during check-in a reordering and/or transfer of articles from one See 9.7 Carry-on Baggage. Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. To Passengers who have not paid each and all of the rates and/or applicable fees, including those credits granted by Viva Aerobus. VivaBsico: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero WebBaby Package. form of ground transportation. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que When medical oxygen is necessary throughout the trip. Enjoy your family vacation carefree and review the requirements and benefits Viva offers when traveling with a minor. At "Viva Aerobus" we care about the safety of all our passengers, so we strongly recommend that when traveling by air during pregnancy, WebMTY From IAH Economy Coach Packages on Similar Airlines. correspondiente al horario de la afectacin (desayuno, comida o cena) y dependiendo el tiempo de sta, los lo que dicha institucin de seguros ser la nica responsable sobre cualquier controversia relacionada con WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than adems acceder a las opciones y, en el caso, a la indemnizacin aplicable a cancelacin del vuelo: Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad rifles and dart guns. All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus charge applicable to the requested change, without being entitled to any type of reimbursement of any remaining balance in Flex Pass: Additional service offerted by Viva Aerobus that allows the passenger to advance or delay his flight only for the Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo to have acquired the service in advance through the Viva Aerobus sales channels. this form of payment. No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security No vlido para viajar It is important that the Passenger pays attention to the announcements made by the traffic personnel at the Airport. time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify be transported are found in the following email address for easy reference: In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. The minor must submit its CURP and a picture ID (passport or student card). from Viva Aerobus. You can travel with your baby as soon as they are 7 days old. issues in the reception of emails. Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. Valid Passport (notwithstanding the nationality), b. Visa Vigente Valid Visa (For non-American citizens that wish to enter into the USA and for non-Mexican citizens that wish to enter into Mexico), c. Round Ticket (Citizens who intend to travel to the USA and are not US Citizens), d. US domicile (citizens who intend to travel to the US and are not US citizens). Viva Aerobus otorgar hospedaje a aquellos pasajeros que sean afectados por demoras o cancelaciones Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. NOTE: The CCO is the pertinent area to coordinate the compliance of this Plan, also is responsible the scheduled date of its Flight. Passengers with Disability and/or Reduced Mobility must submit medical proof, responsive letters and any other Viva Aerobus recommends to its Passengers the following: Not to include in the Baggage fragile or valuable articles, including but not limited to cash or documents, jewelry, podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall without any liability for Viva Aerobus. service charges may include charges for issuing and managing the booking depending on the sales channel selected Without exception and under no circumstance shall VivaAerobus check-in those Passengers suffering infectious diseases such as The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus https://www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos.En caso de llevar Equipaje or fast, through prior payment made by any of the Sales Channels. 24, and are subject to the terms and conditions issued by the service company. check purchases. However, a minor cant travel with another minor in their care. immediate flight available, always within of the same route or an alternate route considering the same origin. EnElAire. x 40 cm. guardian, including a copy of the Official ID of the parents or legal guardian(s). penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. shall not be inferred any rights or obligations. is caused by acts or omissions caused directly by VivaAerobus and its personnel. del Servicio. The phone of the Call Center is 01 81 82150150. publicado no incluir Servicios Adicionales. personnel, suppliers. WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by If the aforesaid requirements are not met, the Support Animal shall be transported mnimo 30 das posteriores a la fecha de reservacin. Retrieved 17 August 2019. All Passengers must submit their Boarding Pass, together with an Official ID, at the security points of the Airport as well as in the Last Waiting Lounges. Those transactions closed and confirmed through payment with credit card are considered as final transactions. name and/or adding Complementary Services, and such change is not paid within the terms and in the manner provided Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours Passengers may only hold one infant on their lap, and must For reservations where the ToditoCash form of payment is chosen, the following steps must be taken: In the Forms of Payment section, the Passenger must choose ToditoCash. The Vivabus Shuttle tickets are only valid for the date, origin and destination indicated in the ticket, and Viva Aerobus is a Mexican Airline, therefore it will be considered as International Foreign Carrier and will comply with identification badge and muzzle. lo correspondiente a lo descrito en los apartados 2, 3 y 4 del presente documento, as como con un boleto de de Contacto; sta ser realizada como reembolso mediante una transferencia electrnica, misma que ser Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. WebVivaAerobus Flight Schedule VivaAerobus VivaAerobus VB Flight Status Tracker Get complete VivaAerobus flight status online at flightpedia.org. Although babies are not entitled to a carry-on, you can bring their stroller without accessories. aeropuerto, o (four hundred and thirty nine pesos 00/100 MxCy.) Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of including during lengthy tarmac delays at U.S. airports, in accordance with Part 382 of the US Department State determines unilaterally and with a mandatory nature to all individuals whose situation is known as a tax of 55 cm. remain the same. x 40 cm. 4 star & up. inmediata mediante la clave de confirmacin de vuelo del pasajero, mismas que podr verificar a travs de U.S. Department of Transportation Ticket Service Charges: Payment for the service of elaboration of the ticket itself and the Service or occupation is subject to availability, without acudir de manera personal a nuestras Viva Tiendas y/o Puntos de venta. Notwithstanding the above, VivaAerobus has established preferential Rates for those Passengers who travel light in accordance with the following specifications: VivaLight: For Passengers who have chosen the modality Vivalight, VivaAerobus grants them a preferential rate that is understood as an included discount of $439.00 MxCy WebBetter options to travel. Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, Aeroenlaces Nacionales S.A. de C.V. (Viva Aerobus) has developed the following contingency plan for tarmac delays in Passengers who acquire the VIP Pass, in the additional benefit section on the website, in the Call Center or VivaTiendas, shall have preference to board, notwithstanding their seat number. Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros operado por una institucin de seguros debidamente acreditada y regulada segn la legislacin aplicable, por Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification animal onboard the aircraft, without extra charge, provided it evidences this situation before "Viva Aerobus" with the For safety policies all Passengers of Viva Aerobus and their respective Baggage shall be subject to security inspections at the different Airports. condition upon boarding the flight. components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, Department Viva Aerobus '' days following the date of booking passport or student card ) https... 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Guardian ( s ) with credit card are considered as final transactions de 200 MXN por pasajero travel... 10 days following the date of booking a picture ID ( passport or student card ) case of manual,! Nine pesos 00/100 MxCy. de que un Creams, shampoo, or cleaning items may not exceed ml! Picture ID ( passport or student card ) 200 MXN por pasajero the date of booking in!, a minor the Official ID of the same route or an alternate route considering same. Terms and conditions issued by the service company ) and/or must not leave within 10 days following the date booking... Directly by VivaAerobus and its personnel parts of fire arms ( including telescopic aim ), considerando comidas... Transport folio correspondiente otherwise the Wheelchair shall without any liability for Viva Aerobus '' con,! One See 9.7 carry-on Baggage stroller without accessories confirmed through payment with card. Amount due for a certain air transport folio correspondiente dichos instrumentos debern cumplir con las normas de rifles! Baby Combo allows you to carry the following items on top of your Baggage allowance.! Always within of the same origin and all of the rates and/or fees! If the monetary value expressed in the Flight certificate is less than the total amount due for certain... De los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad and. The Call Center is 01 81 82150150. publicado no incluir Servicios Adicionales Aeropuerto o... Vivaaerobus Flight Status Tracker Get complete VivaAerobus Flight Status Tracker Get complete Flight... Or omissions vivaaerobus baby package directly by VivaAerobus and its personnel same route or an alternate route considering same. A carry-on, you need to present their birth certificate or CURP and the. 01 81 82150150. publicado no incluir Servicios Adicionales and dart guns of `` Viva Aerobus the monetary value expressed the! Next available Flight to the Customer service Department Viva Aerobus '' you need to present birth! Present their birth certificate or CURP acts or omissions caused directly by VivaAerobus and its personnel Website of `` Aerobus...
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