We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. $50.00 Extra Cost =If unit is shipped within 48 states by freight home delivery to customers residence. The MSRP value of the promotional items will be deducted from the refund. We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser. To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at Service@ewheelsdealers.com. Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. In the case that the model is no longer in production, a replacement will be made with an equivalent model. Warranty service is provided in the form of repair or replacement of parts. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels. Watt Hours. For parts shipments, please contact Customer Care for a quote. Below is a list of the models that can be sent to Canada: Summit 48V, Rubicon 48V, Sedona 48V, Catalina 48V Santa 48V, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, Alpine, Sierra, XB-504, Cabo Cruiser (500w). Signatures: Write down all exceptions on both copies of the delivery receipt. You need to be at the delivery address during the delivery window to receive and sign for the item. In cases where multiple components are missing, you may be redirected to the retailer for assistance. We currently have no units available to ship to an APO address. Include all original packing materials, manuals and accessories. Hitting send (below) will take you to the Green Bike warranty activation page _____________________________________________________. Filter Clear All. For optimal functionality and extension of maximum reliability. Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. You will be refunded the purchase price,EXCLUDING the shipping cost and a 20% restocking fee. Sign only for the type of unit you receive. Do notreturn faulty parts to Ewheels without prior consent. *Customer is responsible for returning the merchandise at their own expense. Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging are refunded on a pro-rated basis. Freight damage claims are extremely time sensitive. (Damages reported after 3 business day, are considered not valid.) After the driver signs, you sign also. The item will be delivered via a lift gate truck with one delivery person. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. Most manufacturer warranties do not cover small scratches in paint due to shipping damage. In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. Since Juiced modified the case there is not a direct replacement, but one thought is that one of the cases may fit OK, sort of like how the Juiced wide batteries would still fit their narrow frames with a bit of overlap. We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Pick up cartons if you can. All Jupiter Electric Bikes will use the same procedure to replace the pads. We also offer a 30-day manufacturers warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rear storage, alarm system, etc. We will not replace any part damaged by the user. Get Quote. The item will not be delivered until you set up this appointment. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. EW-01, EW-02, EW-07, EW-08, EW-11, EW-19, EW-20, EW-21, EW-29, EW-32, EW- 36, EW-37, EW-38, EW-42, EW-44, EW-46, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77, EW-88, EW-REMO. All return requests must occur by email within 15 days of delivery of the bike, please call or email Wildsyde for a Return Authorization Ph: 970 949 3261 or info@wildsyde.com. 1 Variant available. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Shipping costs are non-refundable. Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Battery for TVS Jupitor- Buy genuine batteries for your TVS Jupitor at best prices. You must accept delivery, obtain an RA Number and ship the item back to the correct address. Stopping does well here, and the brakes are a generic brand, but I had no issues with them during my time with the Discovery. There are no guaranteed transit times. WE WILL INSPECT EACH BATTERY TECHNICALLY. Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. Always contact customer service at 1 970 949 3261 or info@wildsyde.com Exchanges are accepted upon receipt of the original bike in perfect condition, professionally disassembled and in the original packaging, freight prepaid and fully insured. A $100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 & 33037). Estimated Arrival: Between Please read the specific warranty & refund policy for the specific brand you have purchased. After the 24thmonth, Battery replacement will be for full retail amount. Back In Stock. X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. Spare Battery for the Discovery X5 Folding Electric Bike. Failure to pay these fees may result in your future orders being held until the charges are paid in full. Jupiter Bike Discovery X5 Battery 36v Lithium Ion 5.2 Ah by Jupiter 1 review $214.00 Quantity Add to cart Description Spare battery for Discovery and Discovery X5 Electric Bikes. Deformation or breakage of wheels or frame due to obstacles or potholes on roads. *ETA when in stock and within continental USA only. E-Bike Battery Replacement for Gazelle 10INR19/66-4 - 8800mAh, 36V, Li-ion 0 Customer reviews . Sold Out. one that is not yet assembled) and assemble it yourself, or have the bike assembled by a distributor or retailer that is not licensed by Revolve. Exide Vrla Batteries Xplorer 4 Ah, Usage/ Application: Automobile 2,700. These can be checked bycontacted our Customer Service Department. Please inspect the packaging of your items when they arrive. If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. The original shipping costs paid by the customer would not be refunded (If the customer needs to return, use the instructions in section 6, above), Refund Policy: Once the return terms are confirmed by Bikonit and the customer, a refund process will start at once. For any questions about your warranty or to make any claims please contact EMOJO bikes at: Phone:949.878.1518 Email:info@emojobike.comorsupport@emojobike.com Address:15375 Barranca Pwky. $104.99. We hereby inform the buyer that Green Bike Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. Enter for a chance to win a $500 JUPITER Gift Card. Report damage claims within 15 days of delivery to a Wildsyde customer service representative via email. Wesourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. It is the customers responsibility to know the legality of the products ordered in their country. If a credit card is not on file you will receive a bill for this charge. For your reference, please refer to below comprehensive warranty: 1. Replacement frame may be from X-Treme scratch & dent stock. Olympic Breeze recommends IMMEDIATE inspection, with driver present, to verify damage. Refurbishing your battery works according to a number of steps. Brochure. Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. Complete the return reason questionnaire that was included with your packing slip. AmericanElectric does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric dealers, products purchased used, products purchased via outlet centers, etc. IMMEDIATELY inspect your product(s) for damage. This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturers instruction manual. $299.99. We will also notify you of the approval or rejection of your refund. However, we are not responsible for any labor charges you may incur at a bike shop to replace and reinstall these parts. If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. All other parts returns must be returned within 15 days of purchase. You will receive an order confirmation email as soon as you place your order. Packing:Wrapped with bubble sheets, padded with thermacol and packed in heavy corrugated box for safe delivery. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. Liabilities forconsequential damages under any and all warranties are excluded*. Frame are warranted to be free from defects in material or workmanship for entire life. We accept these forms of identification:- US, Canadian or Mexican driver's license- US state-issued ID- Canadian province-issued ID- Matricula Consular- US military-issued ID- Passport- US Laser Visa- US Permanent Resident Card. It suggests that between 2018-2025, the market will grow at a CAGR of 4.9% and may reach 24 billion by the end of 2025. If the returned products are in original condition according to Clause,we will agree to refund the paid amount. Is it damaged? All replacement of batteries, motors and chargers require that the defective ones be returned to NAKTO E-bike. Aventon says the Sinch will fit riders from 5'0" to 6'3" in height. *ETA when in stock and within continental USA only Shipping: Free Shipping on E-bikes & Scooters! For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Squeaking can usually be reduced or eliminated by cleaning the brake pads or adjusting them. This warranty covers manufacturer defects and defaults only. If you have any further questions about the ordering and shipping process, feel free to contact us by email at, ** total_quantity ** | ** unit_price ** / ** unit_measure **. (see details below). Headlights working well.Battery changed once only. Powering the bike is a 36v 5.2ah lithium-ion battery pack. The battery should not have a percentage of nominal charge retention of 60% or less. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . The serial numbers can be found at the following locations depending on models: Our policy lasts 14 days. Be sure to keep all your packing materials including the pallet. GEAR UP WITH 7-SPEED QUICK-SHIFT. For any orders shipping to Hawaii or Alaska and any international orders, please email us atinfo@wildsyde.comor give us a call at 970-494-3261. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery. Do not sign the receipt before inspecting for damage. Please consult the warranty terms for deeper information on when a return is applicable. We accept a return on products. If the bike has been used in excess of the nominal (<10 miles) test ride or shows signs of abuse, excessive wear and tear or damage there will be a 20% inspection, re-packaging and re-stocking fee withheld from any eligible refund in addition to actual costs associated with the repairs. We may request some parts be returned for replacement. For more information on adjusting, check out these articles: AK & HI ship by AIR at additional cost. All of our X-Treme products ship out of our warehouse located in Washington State. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. something customer buy in promotional) associated with that sale. Is the piece count correct? $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Repair/maintenance done without following the users manual, damage of product due to riding beyond the intended design, malfunction or damage due to riding beyond the intended design, or at a place where the electric bike is not supposed to be ridden, such as mountain trails or stairs. . If you need to exchange it for the same item, send us an email at. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. _______________________________________________________________. SHIMANO has the system to hold the genuine parts for maintaining the best performance in stock and deliver them to your hand as fast as possible when needed. Note to international customers: You are responsible for any and all duties or taxes that may apply. You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. Jupiter Bike offers replacement batteries when the supplied batteries reach end of life. Click here for participating brands and discount code! We will either provide you a return shipping label or you will have to arrange the shipping yourself. If you still cant find the email with your tracking number, feel free to send us an email via our contact us page and we will send you your tracking number promptly in a response to your email. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. How to Adjust or Tighten Your Brake Cables $39.99. Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery,controller and motor assembly. International andoffshore end-users must contact Ewheels directly to initiate the warranty process. This only includes shipping, customs/duties fees are the responsibility of the customer. WARNING: Sustained riding above 20mph can damage the controller and voids the warranty. Locations deemed rural or a significant distance from the delivery terminal may require additional fees. You will be refunded the purchase price,EXCLUDING the shipping cost and a 20% restocking fee. Proper Care for Jupiter Bike Lithium-Ion Batteries Estimated Range. ________________________________________________________________, REVOLVE WARRANTY, REFUNDS AND RETURNS POLICIES. 3.7 3.7 out of 5 stars (28) $299.99 $ 299. 5. ElectricByke.com works with multiple suppliers, each with their own policies on shipping and returns. Returned units are subject to a 20% inspection and restocking fee from the original purchase price. The Summit can reach speeds over 25 mph and up to 30 mile range, speed and endurance to conquer your journey. Include the packing slip and return label, and indicate the reason for the return. Outside temperature, rider weight and wind to name a few. . Tickets are answered in the order received. Noises or vibrations generated by rotating parts, such as pedals, front and rear hubs, steering system, shock absorbers and cassette or free wheel, that do not affect general functions. It does not apply to misused or broken parts caused by the user or by any other event(s). Several types of goods are exempt from being returned. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. Keep your battery charged! Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Finish:Paint Finished With Genuine Paint And Glossy Lacquer. You must have the RMA number when shipping back the returned unit. Rental for profits, inappropriate use without authorization, or frequent use by a randomly large number of people, such as rental bikes used for the public. All disassembly, repackaging and freight costs are the responsibility of the customer. You are solely responsible for returning the item to Green Bike Electric Motion LLC at the mutually agreed upon return location determined when you process the return. Shipping fees will be at the expense of the purchaser. We understand problems occur, and solutions are required; that is why we offer AmericanElectrics Premium Warranty for all of our products. Home delivery of freight orders is an additional $50 per order, not per item. Items are considered to be oversized if they are heavier than 30 pounds. 360 Watt-Hours. How to repair motorcycle battery. Please address your return to: QuietKat, Inc.c/o Returns: Authorization # _____936 Chambers CourtUnit B2Eagle, Colorado 81631. Please contact your local customs office for information. MSRP $895.00 Amazon Watch. Customer is not responsible for any additional fees associated with the delivery of their unit. AMERICANELECTRIC / genZe WARRANTY AND RETURNS POLICIES. The warranty does not cover finishing (of frame and parts). In the case that there is damage to your bike upon arrival, please take pictures of the box as well as any damages your bike sustained as they may be required to process your claim. - Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). Bolt Pro Electric Bike Tire and Tube Set. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. The battery is sealed and cannot be opened or fixed. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by customs when your item arrives. Charges inside or outside frame. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Spare battery for Discovery and Discovery X5 Electric Bikes. Target sent a replacement super quick and my son hasn't stopped using it love it!! All products must be returned in good condition, to ensurea credit. If you would like to insure your bike for a greater amount, please contact us atinfo@wildsyde.com. Your Jupiter Bike is water resistant, not waterproof. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote. Original receipt of purchase required. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. 12 Month(ONE YEAR) Limited Warrantyfor Components (excluding Batteries)(EFFECTIVE JUNE 1ST 2018)&LifetimeFrame Warranty(EFFECTIVE APRIL 20TH 2014). As soon as you place your order, you will receive an order confirmation e-mail. An additional $50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Marthas Vineyard and any island delivery within the 48 contiguous United States. Refunds will only be issued to the original credit card that you use when placing your order. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAUs warehouses located in the U.S. We will finish the inspection within 5 days after receipt of the product. Wheels: 16. We will deduct all additional fees resulting from refused international shipments from your refund. All claims to this warranty must be made through NAKTOE-BIKE.COMProof of purchase or registered warranty card MUST be required with any warranty request. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Max Speed: 16 mph. Inspection: Please inspect the item before assembly or discarding any packaging. Returns (if applicable). Is my Jupiter Electric Bike battery replaceable? The warranty is currently only valid for first-hand owners at a licensed distributor or retailer. So what do I think of it?----------. In your best interest, we advise that you ask for the users manual and warranty card from the dealer when you buy the bike. Bikes Similar to Jupiter. Don't sign for the number of packages that are supposed to be on the pallet. Credit for gift returns will be issued to the original purchaser. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time. Overloading beyond recommended capacity . Replacement batteries are available on the Part & Accessories pageon JupiterBike.com. Battery warranty: All Qualisports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depends on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect). Front fork without shock absorber: 1 year from the day of purchase. DK2 Rear Hitch Mounted E-Bike Carrier. No replacement bike will be shipped until the legitimacy is confirmed. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred. If you are approved, then your refund, minus payment processing fees. Hold down Power and Up Arrow for 5 seconds to leave the power restraint setting. Warranty applies to original bicycle purchaser. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. See details - Swagtron E Bike EB7 Replacement Battery Pack 3-4 hours 36V Removable Handle. We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee of $4.50. Amaron Pro Bike Rider Beta Two Wheeler Battery, ABR-PR-APBTX90, Capacity: 9Ah. 15% Re-stocking fee will apply to all new returned items. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem. TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY,PLEASE REGISTER YOUR BIKE HERE. Hold down Up Arrow and Down Arrow for 5 seconds to leave the speed limit setting. do not lose the magnets. $999.00. Your warranty will be void if any modifications are made to the original design of the bike. Jupiter Batteries JB12-100 Replacement Battery. On the other hand, if parts are needed, they are available at retail price from AmericanElectric. Sort By. This will help determine shipping damage vs usage or disassembly damage. If your item is on backorder or unavailable, we will reach out to you via email or phone. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address youprovided when checking out. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. If your shipping address is to one of these locations your order will be placed on hold if additional shipping is required and you will be contacted for additional payment for those fees. Sell On BatteryBhai. Customer must initiate return shipment of the merchandise within 15 days of the purchase date. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim. This e-bike folded up to fit in a car boot. This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. Frame & fork warranty does not include impact damage, scratches, dents, corrosion, bends, paint fades, modifications or wear and tear. Bolt Up 14" Electric Bike . All products must be returned in good condition, to insure a refund or credit. The seller is not responsible for any possible damage including bodily harm and damage to property. 12 V Exide Vrla Bikerz Acid Lead Batteries 1,250. Upon delivery, immediately inspect your products for damage. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. Consumables:Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc. If you have any questions, our warranty policy is as follows: 2All other components on the bike and extra-bought accessories warranty 1 year. Storage fees to accrue that will need paid prior to the e-mail address youprovided when checking out you receive of! 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